Microsoft Exchange Communicator™
Boost Agent Productivity with Integrated Call Controls Within Microsoft Exchange
MSEC 2.0 and later supports integration with MS Exchange 2010 SP1 and later, as well as MS Exchange Online. The MSEC application must be installed on a host PC running Windows XP Pro or later (machine must be able to join Domain). The MX system must be running Release 9.0 or later.
Unified Messaging with MSEC and Exchange Server
Unified Messaging (UM) provides the ability for users to receive their voice mails, faxes, and emails in a single email client. The MX-SE, MX250 and MXvirtual unified communication systems have integrated voice mail and fax server capabilities. The MS Exchange Communicator (MSEC) software establishes a communication path between the MX system and an MS Exchange Server to provide bi-directional synchronization of received user voice mail and fax messages.
Event Sequence for Delivery of Messages
If a voice mail or fax is saved or deleted using the MXIE user interface, the change is synchronized with the Exchange mailbox and the associated email messages in the Outlook client will be marked as read or deleted as described previously. If a voice mail message on the MX system is reviewed or deleted using the phone, the changes are synchronized with the Exchange mailbox and the associated email messages are marked as read or deleted as described previously.
The True All-In-One Contact Center
Whether your organization is in the Public or Private Sector, Zultys’ feature-rich Unified Communications solution will supercharge your Contact Center by increasing efficiency, productivity & customer support.