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Scammers and robocallers often use caller ID spoofing to display a number other than the actual number they are calling from, typically making it appear as though a neighbor or someone their target knows is calling. By using caller ID spoofing, scammers increase the...

Your investment in your business communications system and keeping that system available and up to date every minute of every day is critical. A short time ago, phone systems were mostly made up of wires and hardware. When the warranty on this equipment ran out,...

For most businesses, email is a convenient and effective communication tool inside and outside of their organization. Unfortunately, it is also the primary avenue used by scammers for phishing attacks. Cybercriminals use emails to distribute malware, phishing, and...

Texting is one of the most prevalent forms of communication in the country today. According to Mobile Marketing Watch, SMS text messages have a 98% open rate, with Forbes reporting that 90% of SMS text messages are read within three minutes of delivery. Because text...

As today’s businesses embrace the cloud, the number of web apps in their IT environment quickly adds up—and quickly overwhelms the ability to ensure security, manage costs and maintain control. User password behavior is becoming less secure due to the fact that it is...

One of the biggest challenges business owners face is minimizing overhead. Cloud computing is quickly becoming the standard way for businesses to access IT infrastructure, software and hardware resources. These cloud-based data services can dramatically reduce your...

If your business is relying on a hosted PBX service to handle its phone and Unified Communications systems, it is imperative to have a solid support network. Since Voice Over IP (VoIP) relies on your internet connection to make calls, the quality of your calls can be...

Every contact you have with a customer allows you the opportunity to increase revenue. How you handle customer contacts affects your bottom line. Big businesses efficiently handle customers by building large, expensive call centers staffed by hundreds of sales and...

"Ransomware" is the term used when cybercriminals make the data on your network inaccessible to you until you pay a large ransom. The tools used for ransomware are no different from those used for traditional hacking, but instead of stealing your data, criminals want...

When purchasing equipment for your business that will be in use for more than one year, you must depreciate the cost a little at a time over several years. Depending on the purchase, it can take years to fully depreciate the cost of business property. Section 179 is a...

As business owners and managers, we like to think we're the power behind our business. We make the decisions, work with customers or clients, conduct the training, the hiring, the firing and much more. But the truth is, much of our business runs on electricity. It's...

Kari’s Law Kari’s Law is named for Kari Hunt who was killed by her estranged husband in a motel room in Marshall, Texas in December of 2013. Ms. Hunt’s 9-year-old daughter had tried to dial 911 several times during the attack but was not able to because she did not...