Blog

A new topic every month. Check back here often to see what's new

Are You Prepared? Business Continuity and Disaster Recovery

From ever-changing cybersecurity risks to the need to now plan for business resiliency in the face of a global pandemic. Not having a plan is no longer an option. You have worked hard to open your business and keep it running and losing it to a disaster would be...

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The Distributed Workforce

With remote teams of employees becoming much more commonplace, employers are tasked with effectively managing their distributed workforce. Many technologies exist to enable and control resources available to remote employees. Voice-over-Internet-Protocol, or VoIP,...

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Deliver a Positive Customer Experience with a Contact Center

Every contact you have with a customer allows you the opportunity to increase revenue. How you handle customer contacts affects your bottom line. Big businesses efficiently handle customers by building large, expensive call centers staffed by hundreds of sales and...

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The Importance of Emergency Notification Systems

While we never expect to find ourselves in an emergency situation, a crisis can strike anytime, anywhere. During an emergency or dangerous event, the most pivotal step an organization can make is to quickly inform and alert people in harm’s way. Whether it’s a...

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Caller ID Spoofing and How to Protect Yourself

If you have a landline or a cell phone, you have most likely experienced an increase in the number of local phone calls you’re receiving, but when you answer the phone, it’s an automated telemarketing campaign or an obvious, or not so obvious, scam call. You are not...

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Select a Voice and Data Partner with Confidence

Effective voice and data communications are critical to the success of your business, making it critical for you to select the right telecom provider/partner. This selection, however, can be difficult because of the many telecom providers and options available in the...

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Kari’s Law and RAY BAUM’S Act: Compliance for Your Business

Kari’s Law Kari’s Law is named for Kari Hunt who was killed by her estranged husband in a motel room in Marshall, Texas in December of 2013. Ms. Hunt’s 9-year-old daughter had tried to dial 911 several times during the attack but was not able to because she did not...

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Protecting Your Smartphone Against Hackers

As the features and conveniences of smartphones have grown, so have the risks of using them. The more you and your employees use your smartphones to check email, make purchases, access bank accounts, download music, etc., the more tempting your phone becomes to...

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Section 179 Tax Deduction & What it Could Mean for Your Business

When purchasing equipment for your business that will be in use for more than one year, you must depreciate the cost a little at a time over several years. Depending on the purchase, it can take years to fully depreciate the cost of business property. Section 179 is a...

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Business Benefits of Video Conferencing

Internet technologies have turned our world into a virtual office in which we can conduct business with employees, partners, suppliers, and, best of all, customers all across the globe. Working in this virtual environment has become easier as well. Sophisticated video...

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Combating Robo Calls – STIR/SHAKEN

Scammers and robocallers often use caller ID spoofing to display a number other than the actual number they are calling from, typically making it appear as though a neighbor or someone their target knows is calling. By using caller ID spoofing, scammers increase the...

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Save Time and Money with a Software Assurance Plan

Your investment in your business communications system and keeping that system available and up to date every minute of every day is critical. A short time ago, phone systems were mostly made up of wires and hardware. When the warranty on this equipment ran out,...

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